General Questions
1. What is Dragonlux?
Dragonlux is an online store specializing in stylish and high-quality women’s activewear, including sports bras, fitness apparel, and athletic clothing designed for comfort, performance, and everyday confidence.
2. Where are you located?
Our business is located at:
Dragonlux
800 W El Camino Real
Mountain View, CA 94040
United States
3. How can I contact customer support?
You can contact us using the following methods:
Email: support@dragonlux.co
Phone: +1 (217) 409-3187
We aim to respond to all inquiries as quickly as possible during business hours.
Orders & Payments
4. What payment methods do you accept?
We securely process payments through Stripe and accept major credit and debit cards, including:
- Visa
- Mastercard
- American Express
- Discover
Additional payment options may be available depending on your location and device.
5. Is my payment information secure?
Yes. All transactions are processed through Stripe using industry-standard encryption and security measures. Dragonlux does not store your complete payment card information.
6. Can I cancel my order?
If your order has not yet been processed or shipped, please contact us immediately. We will do our best to accommodate your request.
Shipping
7. Do you offer free shipping?
Yes. We offer FREE shipping on all orders within the United States.
8. What is your order processing time?
Orders are processed within 0–1 business day after payment confirmation.
9. What is your order cut-off time?
Orders placed before 5:00 PM PST are generally processed the same business day.
10. How long does shipping take?
Our estimated delivery time is 1–2 business days after the order has been processed.
11. How can I track my order?
Once your order ships, you will receive a confirmation email containing tracking information.
Returns & Refunds
12. What is your return policy?
We accept returns within 14 days of delivery for eligible items that are unused, unworn, and in their original condition.
13. How do I request a return?
Please contact our customer support team with your order number and reason for the return. We will provide return instructions.
14. When will I receive my refund?
Approved refunds are processed within 7 business days and returned to the original payment method used for the purchase.
15. What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us immediately with photos of the item and packaging so we can resolve the issue promptly.
Products
16. How do I choose the correct size?
Please refer to the sizing information available on each product page before placing your order. If you need additional assistance, our customer support team will be happy to help.
17. Are product colors exactly the same as shown online?
We strive to display product colors as accurately as possible. However, slight variations may occur due to screen settings, lighting, and device displays.
18. Do you restock sold-out items?
Some popular items may be restocked depending on demand and availability. Please check back regularly or contact us for availability information.
Account & Privacy
19. Do I need an account to place an order?
No. Customers may be able to complete purchases as guests depending on checkout availability.
20. How do you protect my personal information?
We take customer privacy seriously and use appropriate security measures to protect personal information. Please review our Privacy Policy for complete details.
21. Do you share my information with third parties?
We do not sell customer information. Information may only be shared with trusted service providers necessary for payment processing, shipping, and legal compliance.
Contact Information
If you have additional questions, please contact us:
Dragonlux
Website: https://dragonlux.co/
Email: support@dragonlux.co
Phone: +1 (217) 409-3187
Address: 800 W El Camino Real, Mountain View, CA 94040, United States
Thank you for shopping with Dragonlux!