At Dragonlux, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
We accept returns within 14 days of the delivery date.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
- Items showing signs of use, damage, alteration, or missing components may not be eligible for a refund.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Final sale or clearance items (if applicable)
- Items damaged through misuse or improper care
- Products returned after the 14-day return period
Return Process
To initiate a return, please contact our customer support team with your order number and reason for the return.
Email: support@dragonlux.co
Phone: +1 (217) 409-3187
Once your return request is approved, we will provide instructions for returning the item.
Refunds
After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 7 business days.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again.
- Contact your credit card provider, as processing times may vary.
- Contact your bank for additional information.
- If you still have not received your refund, please contact us.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you received a defective or incorrect item, please contact us within 14 days of delivery.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately and include photos of the item and packaging. We will work quickly to resolve the issue.
Return Shipping
Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Shipping charges paid during the original purchase are non-refundable unless required by law.
Contact Information
Dragonlux
Website: https://dragonlux.co/
Email: support@dragonlux.co
Phone: +1 (217) 409-3187
Address: 800 W El Camino Real, Mountain View, CA 94040, United States
Policy Updates
Dragonlux reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page and become effective immediately upon publication.
Thank you for shopping with Dragonlux.